JORGE MANZUR
Managing Director Of Puente Romano
Today we’re with Jorge Manzur, Managing Director of Puente Romano Beach Resort, one of the most luxurious and exclusive beach hotels in Spain, situated on the seafront of La Milla de Oro, in the most exclusive area of Marbella.
We’d like to know how long you have been managing this wonderful Hotel.
I’ve been managing the Hotel since July 9th, 2013.
Let’s talk about the Hotel. How many rooms and what room types does it have?
There are two Hotels, Puente Romano and Nobu; they have 172 and 80 rooms respectively. These include junior suites, master suites and villas. Many of the suites have been renovated this winter.
What has been your best moment since you became Managing Director of Puente Romano?
My best moments are when a guest thanks one or more employees for making their stay unbeatable. That’s when I feel we’re doing things right.
What’s your favourite spot within the complex?
My favorite spot in the Hotel is table 50 of the Sea Grill Restaurant.
What are the main challenges the Managing Director of a hotel of this category has to face?
The main challenge is maintaining a harmonious balance between guest satisfaction, the staff, and the income statement.
Why stay at Puente Romano?
Puente Romano is a very diverse, unique hotel. It has 14 restaurants, one of which has 3 Michelin stars; a tennis club; golf; an equestrian centre; a disco, and unlimited opportunities to do activities. You’ll never be bored at Puente Romano. Furthermore, we have an exceptional team, professionals who have been working in the hospitality industry for a long time, and who make the experience even more special.
What challenges is Puente Romano facing in the coming years?
The most important challenge is to surpass ourselves every year. We mark our own goals.
In your opinion, what values make Puente Romano such an exceptional, prestigious Hotel?
We’re authentic. We offer honest, informal luxury and a lot of fun.
The dining service is one of the main attractions of the complex, and all the more so with the arrival of Nobu, are there any more upcoming surprises in terms of dining?
The dining service has been our mainstay in recent years; for the last five years we’ve offered something new each season. This year we’ll have a new space, which I’m sure everyone will like.
How does it feel to have the responsibility of managing such a prestigious Hotel?
Managing Puente Romano is a great responsibility, but it’s also a great source of pride. Working alongside people with such passion is something that’s hard to find. It’s like getting to drive a Ferrari in Formula 1.
What must a Hotel have in order to qualify as «Deluxe»?
Two things – the first is the hardware, in other words, the rooms, the common areas, the restaurants, etc. They must be in perfect condition. The second and most important, the staff must be very professional, but friendly at the same time. Guests nowadays want to live experiences with local people and our staff are responsible for offering them
What would you highlight as Puente Romano’s greatest asset?
Puente Romano’s greatest asset is the staff, they make everything possible.
What do you like most about your work?
What I like most about my work is interacting with people, I don’t know how to make beds, but I really enjoy being with and listening to clients and colleagues.
Why do your clients choose Puente Romano?
People choose to come to Puente Romano because of our service range, which is undoubtedly one of the best in Spain, coupled with with the fact that our staff provide them with unforgettable experiences. That’s what makes our clients come back time after time.
Interview by: Rafael Barrio
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